Shop online > Add to shopping cart > Fill in the order information
and select delivery/pickup time > Checkout > Order complete.

Yes. Please contact our customer service 24hrs prior to the scheduled delivery date for any changes. To ensure that your order can be delivered on time, we will not accept any urgent order change requests.

Yes, our florist will send a video of your finished arrangement by email/or text for your approval, before delivery. Order must have full approval before delivery is scheduled. Once order has left for delivery, no additional changes will be accepted.

To qualify for same-day delivery/pickup we must receive your order by 1:00pm EST. Same-day orders are subject to availability of your desired florals. Should your flower choice not be available you have the option to replace with something similar.

Our standard delivery windows are Monday–Friday from 10 AM–3 PM and 4 PM–8 PM, and Saturday from 10 AM–5 PM. Sunday deliveries are available by appointment only.

Orders are designed on the scheduled delivery date and delivered within the selected time window.

If the recipient refuses to sign for the goods, no one receives the goods, or the recipient is out of contact for more than 15 minutes, the delivery person will return the goods to our studio, and the customer will have to bear the delivery cost both back and forth.

Yes. In-studio pickup is available Monday–Friday from 10 AM–6 PM, Saturday from 10 AM–5 PM, and by appointment on Sundays.

For security purposes, a valid state-issued ID is required at the time of pickup. We’ll confirm the pickup name via email and will take a photocopy of the ID for our records.

Yes. Any deliveries requesting an appointed time will have a surcharge of $50.00. Please specify the delivery time on “Delivery Notes” if ordering online. If the extra $50 fee is paid, we will send someone to deliver your order specifically, which will 99% be guaranteed to arrive at the specified time. If not, we will refund the $50 fee.

 * It is recommended to set the appointed time that has a 15-30 minute buffer/gap. Due to the weather or road conditions, sometimes delays may happen. So, for example, if you want to receive the goods at 1:00 pm, you can write “around 12:30pm-1pm” in the note box.
* Please note that since the store only starts to prepare deliveries at 9am, all designated times
before 10am will not be accepted.

In order to ensure the shortest possible time for the customers to receive their goods, we normally process orders immediately after payment, including material ordering, production, packaging and delivery. In the event your cancelation request is received before design has began, we will cancel your order and issue a store credit for the full amount. Your store credit will not expire and you can use it any time of the year including holidays. 

Email us anytime at hello@bloomhausco.com or call/text to (404)426-3486. We aim to respond within 24 hours.