Refund, Substitution, Pickup & Delivery Terms

Last updated: 1/26/2026

By placing an order with  Bloom Haus & Co., you acknowledge and agree to the following terms and conditions. These policies are designed to ensure clarity, fairness, and the highest level of service while protecting the integrity of our work and operations.

1. Refund & Quality Policy

Due to the perishable, custom, and made-to-order nature of floral products, all sales are final once an order has been designed, prepared, or dispatched.

Refunds are not provided for reasons including, but not limited to:

  • Buyer’s remorse or change of mind

  • Preference changes after purchase

  • Variations in flower color, bloom size, or floral composition

  • Natural wilting or aging consistent with fresh florals

  • Delivery delays caused by incorrect recipient information, restricted access, or recipient unavailability

Eligible Refund Consideration Bloom Haus & Co.

Refunds or partial refunds will only be considered in the rare event of a verifiable quality issue, such as:

  • Flowers arriving damaged or unusable due to handling prior to delivery

  • An incorrect item delivered that does not match the order placed

To be considered, clear photo documentation must be submitted within 24 hours of delivery. Claims submitted outside of this window cannot be honored.

When appropriate, resolutions may include:

  • A replacement arrangement

  • Store credit

  • Partial refund

All resolutions are determined at the sole discretion of the studio. Cash refunds are not guaranteed.

2. Floral Variations & Substitutions

By placing an order, you acknowledge and accept that floral designs are subject to natural variation.

Seasonal availability, bloom size, color tone, and flower varieties may vary. When specific flowers are unavailable, our designers may make thoughtful substitutions of equal or greater value to preserve the overall style, color palette, and integrity of the design.

Designer substitutions are a standard practice in floral design and do not qualify for refunds.

3. Pickup Policy

Pickup orders must be collected during the selected pickup window.

To ensure order security and accuracy, a valid government-issued photo ID is required at the time of pickup. The name on the ID must match the name listed on the order confirmation.

If someone other than the purchaser will be picking up the order, you must contact us in advance to authorize the pickup and receive instructions. Unauthorized third-party pickups will not be released.

Please note:

  • Orders not picked up within the scheduled pickup window may experience quality degradation

  • We are not responsible for the condition of arrangements left beyond the pickup window

  • Unclaimed orders may be discarded at the end of the business day and are not eligible for refunds or credits

If you anticipate a delay or need to arrange an alternate pickup, please contact us as soon as possible. Accommodations are not guaranteed.

4. Delivery Policy

Delivery fees are calculated based on distance from our studio, anticipated Atlanta traffic conditions, seasonal demand (including Valentine’s Day), and the care required for hand-delivery by our private couriers.

Delivery terms:

  • Delivery timeframes are estimated, not guaranteed

  • The recipient is responsible for being available to receive the order

  • Incorrect addresses, gated access issues, or recipient unavailability may result in delays or re-delivery fees

Once an order has been delivered and confirmed, responsibility transfers to the recipient. We are not responsible for theft, weather exposure, or handling after delivery.

5. Agreement at Checkout (Required)

By placing an order, you confirm that you have read, understood, and agreed to our Refund, Substitution, Pickup, and Delivery Policies, including acceptance of natural floral variations, designer discretion, and pickup identification requirements.

Important Note

These policies apply to all orders, including holidays, peak periods, and promotional events.